Solace QRF

Solace QRF – Service & Support, Mission-Ready

Technology alone is not enough. What matters is how quickly it can be deployed, how easily it can be supported, and how reliably it performs when it matters most. That’s why Solace Communications created Solace QRF — a complete service and support framework designed to give clients confidence that their communications capability will always be available, optimised, and mission-ready.

Solace QRF combines pre-deployment planning, training, technical support, airtime management, maintenance, logistics, and SLA-backed services into one cohesive package. Backed by our operational pedigree and 24/7 GSOC, Solace QRF ensures that when you choose Solace, you get more than hardware — you get a partner committed to your success.

Pre-Deployment Services

Consultation & Needs Assessment — tailored recommendations for your environment, usage, and application.
Custom Configuration — devices pre-configured for immediate deployment.
Full Setup & Testing — every system validated for peak performance before delivery.

Training & Onboarding

User Training — in-person or remote training sessions covering setup, usage, and troubleshooting.
Documentation Pack — quick-start guides, FAQs, and video tutorials for reference in the field.

24/7 Technical Support

Global Support Access — around-the-clock support via phone, email, or secure portal.
Priority Escalation — direct access to senior Solace engineers for mission-critical issues.

Airtime & Data Plans

Global Coverage — LTE, satcom, and roaming solutions with multi-network redundancy.
Customisable Plans — short-term, long-term, pooled data, or pay-as-you-go options.
Usage Monitoring — real-time tools to track consumption with alerts and recommendations.

Maintenance & Updates

Firmware & Software Updates — regular updates to keep devices secure and efficient.
Remote Diagnostics — pre-emptive system checks to minimise downtime.
Battery Swaps & Hardware Refresh Options — maintain capability over the long term.

Logistics & Asset Management

Rapid Deployment Kits — pre-packed, ready-to-ship solutions.
Asset Tracking — integration with your deployment logs and inventory.
Spares & Replacement Program — fast dispatch for mission-critical components.

SLA Options

Guaranteed Response Times — defined service tiers (Silver, Gold, Platinum).
Onsite Support — available for high-priority clients and large-scale operations.

Why Solace QRF?

Operator Pedigree — built by former military specialists who understand the reality of frontline communications.
All-in-One Assurance — one package covering hardware, training, airtime, support, and logistics.
Always Mission-Ready — proactive monitoring, faster response, and global reach.

Solace QRF — because support is not an afterthought, it’s the foundation of mission success.

Enquire

Please do not hesitate to contact us for further information regarding our products and services. Our team will be pleased to provide you with comprehensive details, address any specific enquiries, and assist you in identifying the solutions most suitable to your requirements.